Our Service Commitment For Benefits Clients
Traditional brokerage service models were designed with the employer in mind. Ours is designed with everybody in mind, to help deliver a frictionless service experience.
Timeliness is critical for those in need of help.
- All inquiries received by 3:00 are responded to in the same-day, and all inquiries received after 3:00 are due by noon the following day.
A streamlined model, with a smile.
- BBG’s core values were built around a positive customer experience, and our team embodies them every day.
Added support provides HR with more time to focus on strategic and people-focused initiatives.
- Whether managing a health plan, or managing the member experience, we help to alleviate the typical headaches associated with employee benefits.
Benefits related support:
- Access to the latest strategies and solutions to enhance benefits and curb costs
- Multi-year strategic approach to benefits strategy
- Mid-year benefit briefings, and mid-year renewal planning
- Informed decision-making fueled my benchmarking, trend analysis, employee surveys, and utilization reporting
Added HR support for clients:
- In-house HR expertise on call from 7AM to 5PM Eastern Standard Time, with added support off-hours
- Monthly webinars and seminars – most of which include HRCI and SHRM credits
- Complete library of policies, documents, guides, etc.
- Regular compliance updates for annual filings, as well as late breaking compliance alerts
- And more.
Added support for employees:
- Year-round claims support from our in-house advocates
- Customized benefit education collateral
- Open enrollment as well as mid-year benefit briefings
- Health and wellness newsletters
- Full library of employee education collateral
- Bi-lingual interpreter on staff for Spanish speaking employees
- And more.
Ready to take your next step?
If you have a question about benefits consulting, business insurance or any of the other services we offer, reach out to Business Benefits Group and one of our expert team members will get back to you in a timely manner.